Size Reference: All sizes are Asian sizes. Compare the detail sizes with yours; please allow 1-2cm differs due
to manual measurement, thanks! (Please note 1cm=0.39inch; 1inch=2.54cm)
China Post Registered Air Mail: for most countries e-Packet: to U.S. , U.K. , Australia Russian Air: to Russia Express: for clients need express shipping
1.Items will be shipped within 7 days business days after we verify your payment. 2.Please tell me your current address after your payment within 1-2 days; otherwise, we will ship your item based on your Escrow address, so make sure it is correct. 3.Before ordering, please contact us to confirm your preferred shipment method. Normally, it takes 3-8 weeks for arrival by Air Mail, and takes 3-10 business days by express 4.Sometimes it would be longer because of the bad weather, a waste of time in customs clearance. Thus please wait patiently when you do not receive your item on time. If you don’t receive the item within thirty days, please contact us,and then I will help you track it. 1.Your Feedback is really important to us, please take a few seconds to leave a great feedback if you are satisfied with our product and service, thank you so much !! 2.We always offer the lowest price for best goods and service to you. 3.Please contact us before leaving neutral(3 stars) or negative(1-2 stars) feedback.We will try our best to solve the problem and leave you a happy shopping mood here. Thank you! 4.Your Feedback is really important to us, please take a few seconds to leave a great feedback if you are satisfied with our product and service, thank you so much !! 5.We always offer the lowest price for best goods and service to you. 6.Please contact us before leaving neutral(3 stars) or negative(1-2 stars) feedback.We will try our best to solve the problem and leave you a happy shopping mood here. Thank you!
Our target audience is the fashion conscious 18-35 women’s wear market. We aim to be exciting and innovative, offering our customers the fashion they want, when they want. To stay in touch with the ever changing trends within our market we have developed a dynamic and very responsive organisation. We realize the most important part of our success is our customer. This is why we are focused on delivering an exciting shopping experience and making sure that our high standards of quality, value for money and service are always met.
1.All the returned item must be upon the original package and you must provide the trcking number and special reason for returning. 2.You must beat the return shipping fee except you get the wrong order or the item is damaged .Thank you for your understing!! 3.If you want to refund, please contact with us first, we will try our best to make you satisfied! 1.If you have any questions or need any help, please feel free to contact us! Thank you ! 2.We do try respond as quickly as possible.but please allow delay response for non-business time. we will be glad to answer any question you may have so please feel free to contact me.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rebecca Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of blanjane.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.