Due to the aliexpress system limited, please note that we ship the shoes in EU size, hope you can choose the option according to the EU size and Feet Length on our own size chart.
How To Measure
1.AliExpress supports Visa,Boleto,MasterCard,Maestro Debit Card,Western Union, Webmoney,QIWI and wire Transfer via banks. 2.If you still have any questions on the payment,Feel free to contact us.
1.When you place an order,please choose a shipping method and pay for the order including the shipping fee. 2.We will send the items within 3-7 days once system confirms buyers payment. 3.The shipping cost does not include any import taxes, the buyers are responsible for customs duties. 4.We will refund buyers if buyers return the items within 15 days of buyers receipt of the items for any reason. However,the buyers should bear the return shipping freight and make sure that the items returned are in their original conditions. 5.We offer drop shipping, please send us your client’s correct shipping address when place order. 6.Items are shipped by China Post Registered Air Mail or Epacket or AliExpress Standard Shipping, reach most of countries within 15 to 45 bussiness days. Delivery time depends on destination and other factors,it may take up to 60 business days. 7.If you want to get the item faster,please contact us to pay additional freight,we can offer you the following faster and cheaper shipping ways: UPS , DHL , Fedex , TNT , TOLL , EMS. Via these ways,you can get the item within about 5-7 business days.
1.Your satisfaction and positive feedback is very important to us.Please leave positive feedback and 5 stars if you are satisfied with our items and services. 2.If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
1.Service to worldwide,wholesale,retail,drop shipping,customized support. 2.Working time: (UTC+8) 8:45–12:00 am;13:00–22:00 pm. Feel free to contact us.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rebecca Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of blanjane.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.