Notice: Please leave your Correct Recipient Information (Correct Address, detailed contact information and right contact number) if you place an order. Tips: Dear Russian buyers, please leave your full names(First name, Middle name, Last name) when you place an order, or the package will be returned by local Custom. Due to the difference between different monitors, there maybe a little color difference, please allow 2-3cm differs due to manual measurement. Besides, due to different production batch, lining material is different, thanks for your kindly understanding! Payment & Shipping Terms: The default Service is China post airmail. We usually ship item within 3-5 days after payment 24 hours confirmation. The default Service usually takes about 18-25 business days. The shipping time during Holiday Season (Christmas, Chinese New Year etc) could be longer than usual time. Please add another 5-10 days as a delay. We accept all payment methods supported by Aliexpress, such as credit card, western union, bank transfer, escrow and so on. Warranty & Return: We guarantee all the items are in 100% good condition and high quality. If the product has any quality problem, we will offer a refund to you. If you are unhappy with an item for any reason, please return it within 7 days of receipt, please return the product in the original condition to us, it will be replaced or a refund given. However, the return shipping fee will be paid by you. We also provide 6-month free maintenance. If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced and the return shipping fee. We guarantee your zero risk purchase experience here. Feedback: We depend on our customers’ satisfaction to succeed. We cherish every customer, therefore, your feedback is extremely important to us. If you are satisfied with the items and our service, please take a minute to leave us a positive feed back with 5 stars, we will gladly do the same for you. Please contact us before leaving neutral(3 stars) or negative(1-2 stars) feedback. We will try our best to solve the problem and leave you a happy shopping mood here. Thanks for your kindly understanding!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rebecca Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of blanjane.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.