The Useful Information You Need To Know Before Purchase
- Make SURE that we can delivery to your place before you place the order, we will states the places that we cannot delivery to. The places we cannot delivery will marked in a lower place of this detail page.
- Choose the local warehouse of your country, IF NOT or CHOOSE WRONG, you must afford the customs duties, extra courier fee and VAT.
- If you come from US, UK, Russian, Belgium and Poland, we can send the goods to you form our warehouse of your country;
- If you come from the other countries and you can purchase from our store, we will send to you from our warehouse of Belgium or Poland. 9Although we setting from China)
- If you buy some other products or accessories lower than 2kg from our shop, we will deivery to you from China.
- The robot vacuum can be used for different kinds of floor including wooden, carpet, marble, ceramic etc.
- Please NOTE it is not applicable for black(Dark) color floor.
- The manual is available in 7 languages version:English/Russian/Spanish/Portuguese/German/French/Arabic.
1 x Vacuum Cleaner, 1 x Charging Base, 1 x Remote Controller, 1 x Adapter, 4 x Side Brush, 2 x Mop, 1 x Cleaning Brush, 1 x Dust Box, 1 x Water Tank Box
Q:In which condition, fmart store may change the shipping method for your order?
A:We provide the tracking no. For 100% our order. The items will be only shipped to the address on the order. Please make sure the address on your order is correct before your order. For more in need of expedited delivery, please check the item listing or contact us for more information.
Q: If the working voltage is for my country?
A:Our adapter working with 100-240 VAC and it works in the most countries of the world.
Q: If the plug work in my country?
A:We will send you a EU adapter, if you want to US or UK adapter please contact us before order,thanks.
1.Please select "Seller’s Shipping Method" from YOUR local warehouse.
2.Shipping time is 2-7 business days except remote areas in your country(Except Holiday in YOUR COUNTRY).
3.Handing time is 1-3 business days. ( Except Holiday),if you can not buy products in our store, please contact us directly.
1.We sincerely invite you to give us positive comments and positive feedback, so you can get 5% OFF to your next order (except promotional products).
2.Please RATE us for 5 STAR on Detailed Selling Rating (DSR) which may help a lot for our business development.
3.If you’re not satisfied with our goods and want to give us a neutral or negative feedback, please contact us first and we will do our best to make your satisfied with our service.
1.There is a 7-day return policy for a full refund if you do not want.
2.Returned items must be in original packaging and in original condition.
3.We do not cover postage for returned item.
4.After we receive your returned item, please allow up to 7-15 days for us to process the return and refund to your account from Alipay.
1.All items include our 100% Satisfaction Guarantee.
2.The warranty period is guaranteed within half a year. If the robot parts are damaged, the products can be supplied free of charge ( except robot consumables such as brush, mop and HEPA).
Please allow 12 hours for us to response, If you do not receive any reply from us, please check your email ensuring your mailbox is not full.
If you like our products, please add our shop to your "My Favorites" list.
Fmart (Beijing) Robot Technology Corp., Ltd. established in Beijing in 1998.
Fmart, a famous leading cleaning brand and enterprise in China specializing in home-service robots independent research, manufacturing, marketing and services with two R&D centers, two manufacturing centers in China, wins 1500 patents globally with stores online and offline.
Fmart only focus on one thing–home-service robots with 20 YEARS development so far.Now it devotes itself to providing high-tech ROBOT VACUUM CLEANERS to global consumers, to enjoy the modern and smart life for every family.
Be a robot of your family!