1. If you select "Seller’s Shipping Method" from China for EU countries You do NOT need to pay the customs duty . However. Canary Islands / Islas Baleares are not available!
2. CUSTOMS DUTY MAY NEED FOR OTHER SHIPPING METHOD SENT FROM CHINA : Customs Duty /VAT are not included in these order prices of Robot Vacuum Cleaners, we will declare USD40 or other value you need on invoice and help to avoid this charge. But it is not 100% safe. If those charge is still needed. Buyer need to asist for the customs clearance and pay these charges seperately. All online-stores are same
– Smart Working Mode for Dry and Wet Cleaning done at the same time.
– Water Tank assembled at the bottom for safe use
– More Intelligent Clean mode with Automatic, Adavanced, Edge and Spot Cleaning mode
– Advanced Clean mode as the Bow Shape route for more efficient Clean – Two Areas on the mop cloth for wet mop firstly and dry mop Secondly, providing more effective clean result – Powerful Suction Ability 600PA ~ 800PA – Double Protection Measures for Collisions-proof :
1. OBS sensors on the body make this Robot Vacuum Cleaner recognize the barrier and avoide being collided. (Light color barrier: Change the direction in the proper time; Deep color barrier: touch the barrier and then change the direction)
2. In case the body touch the barrier, the Buffer Structure and the TPU Bumper at the front of the cleaner will protect the cleaner and furniture from being damaged
– 4 sets cliff sensors at the bottom make this Robot Vacuum Cleaner Drop-Avoidance (>=9 cm height).
– Barrier-Cross Ability for Height of 10 mm Max. Climbing Ability for 12 degree max. slopes – Daily/Schedule Cleaning Plan available: Set the start time, and make the cleaning daily at the fixed time even you are not in office or in Home
– IR Remote control with LCD display for clear mode status
– LED Backlit on the robot button showing the working status
– 3000MAH Rechargeable Battery for long using time per charge
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rebecca Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of blanjane.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.